Yes. If you have bought your product as a private client you have up to 20 days to return it. The amount of days starts counting the same day you receive it. You can open the box carefully and have a look at the product but you cannot use it. You also have to save and ship it back in its original package.
Do this to apply for merchandise return:
- Login in to your account
- Go to Order history and details
- Find the corresponding order and click on Details
- Mark the product you wish to return. If you want to return the complete order mark all of the individual products.
- Write down the reason for return in the field under Merchandise Return
- Click on Request a return
Now you just have to wait for our customer service to review your request. They will get back to you with an answer and further instructions on e-mail.