Swedron Sverige AB, VAT no. 559138-3756 ("Swedron") runs the website Swedron.se and related pages ("Website"). Detailed contact information and other information about Swedron can be found on the website. Via the Website you can buy products and services directly from Swedron Sverige AB.
1.1 These Terms and Conditions ("Terms") apply when you make an order through the Website as a Consumer ("Customer"). In they share these. The terms are only applicable to Customer who is a consumer and who makes orders through the Website.
1.2 As stated above, an agreement is entered into on the Website between you and Swedron.
1.3 In order to make a purchase on the Site, the Customer must be 18 years old. The seller accepts, under Swedish law, no credit purchases for persons under 18 years of age. The seller reserves the right, in individual cases, to refuse or amend a Customer's order (for example, if the Customer has provided incorrect personal information and / or has payment notes).
1.4 The seller reserves the right to end sales and any image and writing errors on the Site, such as product description or technical specification, incorrect pricing, and price adjustments (such as changes in prices from suppliers, currency fluctuations) or incorrect information as to whether a product is in stock. The seller is entitled to correct any errors and to change or update the information at any time. All image information on the Website should be viewed exclusively as illustrations. Such illustrations can not be guaranteed to reflect the amount of goods the customer receives or the exact appearance, features or origin of the product.
1.5 The website is owned by Swedron Sverige AB. The content of the Site is owned by Swedron. The information is protected by intellectual property and market law. This means that trademarks, company names, product names, images and graphics, designs, layouts, and information about goods, services and other content may not be copied or used without written permission from Swedron.
2. Agreement and Order
2.2 A purchase agreement is only concluded when Swedron has confirmed Customer's order and Customer Received Order Confirmation from Swedron by e-mail. The seller requests the Customer to save this order confirmation for any contacts with the Seller's Customer Service. The customer can revoke his order until confirmed. If the order is revoked, any payments made by the Customer or its payment or credit card company in respect of the order will be refunded.
3. Customer information, etc.
3.2 The Customer undertakes to ensure that no one other than the Customer may use Customer Login. Customer may not disclose any username and password for any unauthorized person, and shall ensure that actions with username and password are kept in such a way that unauthorized persons can not access the information. The Customer shall immediately notify Swedron if it is suspected that unauthorized access to Customer's password has been received. The customer is responsible for all purchases made with their login information if such notification has not been made.
3.3 If Swedron suspects that the Customer abuses his / her user account or login details or otherwise violates the Terms, Swedron has the right to turn off the Customer. Swedron also has the right to assign the Customer new login details.
4. Prices, Fees and Payment
4.1 When ordering through the Website, the prices stated on the Website are valid. Prices are in Swedish Kroner and are inclusive of VAT. Prices do not include any payment and shipping charges, which are listed separately.
4.2 The Customer may pay in the manner stated on the Website. The seller is entitled to charge by Customer already in connection with the order, unless invoice payment or other similar payment method has been chosen by the Customer. In case of invoice or partial payment, credit information may be made. You will then be informed of this. Swedron reserves the right not always to offer all payment methods and to change payment methods if the Customer selected for any reason does not work at the time of purchase or Customer is not approved for the chosen payment method.
5. Promotions and offers
The seller may offer promotions on the Site from time to time that may have more favorable terms than those set forth in these Terms, such as: regarding payment or extended right of withdrawal. These more favorable terms apply as long as the campaign is active and for the specific items specified by the Seller in connection with the promotion. The seller reserves the right to withdraw such promotions at any time. Upon termination or withdrawal of a promotion, these Terms and Conditions apply without modification. Offers on specific products on the Site are valid for a limited period of time and as long as the stock is sufficient.
6. Delivery and transportation
6.1 Items in stock are usually shipped within the number of working days stated on the Site. Unless otherwise specifically agreed (eg in the case of bookings for non-stocked goods), delivery will be made within 40 working days of Swedron confirming the order in writing through the order confirmation.
6.2 The expected delivery time of the item is shown in the order confirmation, at the checkout and / or on the relevant product page of the Website. In case of a delivery delay, Seller will inform you and continue to monitor the order. Unless otherwise agreed and delivery takes more than 40 business days, and this does not depend on you as a Customer, you may cancel the purchase if desired.
6.3 If a package is to be resolved, the Customer shall do so within the time specified in the notice. Packages should normally be collected personally with valid identification and colliid. The customer always receives an alert that shows where and when packages should be retrieved. Notification may be by e-mail, regular mail and if the Customer has given a mobile number, including by telephone or SMS.
6.4 Detailed delivery information for goods and services purchased by Swedron can be found here.
7. Right of withdrawal
7.1 When purchasing goods on the Website, 20 days of withdrawal is always valid in accordance with applicable consumer protection legislation. This means that the Customer is entitled to withdraw his purchase by notifying this within 20 days of receipt of the Customer's or Customer's Order (Removal Date) from the Customer or Customer Representative.
7.2 The right of withdrawal does not apply to the following types of goods: (a) goods made according to the instructions of the Customer or otherwise having a clear personal character; (b) Shut-off computer program; or digital content delivered otherwise than on a physical medium (such as computer programs, videos, or texts where access occurs through download from or streaming).
7.3 By accepting the Terms, the Customer agrees that the right of withdrawal does not apply to digital content delivered in a manner other than on a physical medium.
7.4 In connection with an order for goods for which no right of withdrawal is not applicable, the Customer will receive clear information about this. If a product has been sealed, Customer may not break the seal if he wishes to exercise his right of withdrawal. The right to regret is thus terminated when the Customer breaks the seal. Seal also refers to technical sealing (eg serial number).
7.5 If the Customer wishes to regret a purchase made through the Website, the Customer shall, before the expiry of the expiry date, send a clear message to Swedron in the manner specified herein. The customer must enter his name, address and other relevant information, such as order number, invoice number and name of the item in the message.
7.6 When exercising the right of withdrawal, the Customer pays the return charge and is responsible for the condition of the goods after the Customer has received the goods as well as the return shipping. The item will be shipped in return within 14 days from the date the notice of exercise of the right of withdrawal was submitted to Swedron. The product should be shipped well packaged, in good condition and in original carton. Returns must be made to the Seller according to the methods and instructions given on the Website.
7.7 Sometimes, the Seller may offer free returns for certain goods. If free returns apply, it is shown by the relevant product page on the website.
7.8 When the Customer regrets his purchase, the amount paid by the Customer for the goods is returned to the Customer, including delivery costs. Exceptions apply to any additional shipping costs due to the Customer choosing a different delivery method than the standard delivery offered by the Seller. When returning part of order, the delivery cost is not refunded. On the amount to be refunded, the Seller is entitled to deduct a sum corresponding to the value of the goods in relation to the original value of the goods, if and to the extent that such depreciation is due to the Customer having handled the goods to a greater extent than is necessary to determine its characteristics or function.
7.9 The seller shall refund the amount as soon as possible, but no later than 14 days from the date of receipt of the Customer's notice of exercise of the right of withdrawal. The seller may, however, wait for the refund until the Seller has received the goods or the Customer has shown that the goods have been returned, for example. through a delivery receipt. The refund will be made to the Customer via the payment option chosen by the Customer, provided that nothing else is agreed or that there is a barrier to such refund.
8. Warranty and complaint
8.1 Most of the Seller's goods are subject to a 12 month warranty. Product warranty covers only original fabrication errors, and hence no errors that occur at or after a separate change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The customer's order confirmation is valid as a guarantee certificate.
8.2 The right of claim covers goods that are incorrect in accordance with current consumer protection legislation. Customer who wishes to make mistakes in the ordered product should contact the seller as soon as possible after the error has been discovered through the contact details provided on the website. Complaints made within two months of the Customer having discovered the error are always considered timely. The customer has 3 years of right of complaint on goods purchased on the Site.
8.3 The seller is responsible for the return for approved claims.
8.4 Once advertised has been returned and the complaint has been approved, Seller will compensate the Customer in accordance with applicable consumer protection laws. The seller strives to do so within 30 days from the seller receiving the complaint, but it may take longer depending on the nature of the product. The seller reserves the right to deny a complaint if it appears that the product is not incorrect in accordance with current consumer protection legislation. In case of complaints, the Seller follows guidelines from the General Complaints Board or equivalent boards in other European countries, see www.arn.se. For more information, visit www.konsumentverket.se.
8.5 If incorrectly received or defective where Customer wishes new replacement goods, Seller will send out the replacement item with an invoice from Klarna. The delivery note must be returned together with the incorrect or defective item. The invoice is written off when the returned item is registered on the stock. See Klarnas Payment Terms.
10. Force Majeure
Seller is not responsible for delays caused by circumstances which the seller has no control over such as general labor conflict, war, fire, lightning strikes, terrorist attacks, as amended government legislation, technical problems, faults in electrical / telecommunications / data communications or other communications, failure or delay in Subcontractor services due to circumstances specified herein. These circumstances shall constitute grounds for exemption which imply exemption from damages and other penalties. In the event of such a situation, the Seller informs the Customer at the beginning and partly at the end of the current situation. If the circumstance has lasted longer than two months, both the Customer and the Seller have the right to cancel the purchase with immediate effect.
11. Changes to the Terms
The Seller reserves the right to make changes to these Terms at any time. Any changes to these Terms and Conditions will be published on the Site. Changes are valid from Customer's acceptance of the Terms (in conjunction with a new purchase or visit to the Site), or 30 days after the Seller has informed the Customer of the changes. However, the seller recommends that the Customer keep up to date on the Site regularly to be aware of any changes to the Terms.
If a competent court, authority or arbitration panel finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared void or unenforceable will be replaced by relevant legal guidance and advice.
13. Applicable law and dispute
13.1 If a dispute can not be resolved in agreement with the Seller's customer service, you can, as a customer, contact the ARN (General Complaints Board) for more information on www.arn.se. You can also make complaints directly online through the EU Commission's Dispute Settlement Platform, which can be found through the following link http://ec.europa.eu/consumers/odr. If you file a complaint through this platform, your case will automatically be forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts the Seller and tries to resolve the dispute without interpreting the court.
13.2 Disputes relating to the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or at the latest by the General Court.