Measures taken within Swedron to prevent the spread of corona virus and important information that concerns our customers
In view of the recent developments regarding the corona virus Swedron have introduced general guidelines and take important measures for all employees. These are precautionary measures that are taken for preventive purposes from an employer perspective and also for our mission - to deliver Sweden's best drone solutions & support to our customers. We have a shared social responsibility to slow down the spread of infection in Sweden so that healthcare is relieved. At our workplace we have set up all non-essential meetings, visits and new appointments for pilot training. All staff who can will work from home and continue to do so as long as it is necessary. Minimum staffing is available to receive goods / repairs and to hand out packages to our customers. We do everything we can to reduce the risk of any infection spreading.
Booked pilot training courses
If you have not already been contacted by us, you can wait. We will get in touch with you to schedule another date later on.
Longer response times by e-mail
We have noticed the Corona-effect in that sense that more people works from their homes. The over all communication by telephone, chat and e-mail has gone up. For those of you who have sent us an e-mail you can expect slightly longer response times but we aim to reply to you within 48 hours.
Delays in delivery
Swedron is dependent on many talented manufacturers and brands. Many of these manufacturers are located in countries where there are strong restrictions on companies, their employees and how goods are handled across national borders (Italy, for example is severely affected). There may therefore be delays in planned deliveries with replenishment of goods. We work continuously to update our preliminary delivery dates when information is available. We refer primarily to each product's website for more information on delivery times and possible delays.
Service & Repairs
We have some influence on the lead times for replies via e-mail and to confirm that your service case has been received. We answer your questions and handle all incoming and outgoing goods as quickly as possible based on the prevailing situation.
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